About

iSN Global Solutions is a professional IT-enabled Services Company established in year 2001. iSN is attached to the Dalamal Business Group, with a group turnover of US $ 50 million, and transnational businesses across various industries iSN is dedicated to creating new levels of productivity that result in improved Mystery Shopping Support and hassle-free processing of Surveys, Shops, Audits and Testing. We establish close partnership with our clients to provide cost-effective services through modern technology that allows for improved operational efficiency and enhanced customer service levels. iSN provides expert outsourcing solutions for Market Research and Mystery Shopping Companies:
  • Litmus: A comprehensive and user-friendly platform for end-to-end management of Mystery Shopping Workflow
  • Editing Services: to ensure that the shopper's reports are error-free, and meet business rules set by you & your customers
  • Shopper Scheduling Services: a full range of services in the areas of shopper/auditor support, scheduling and follow-up
  • Dedicated Resources: Part/Full time agents to assist you; as if an extension of your own team

Visit our corporate website for more information: www.isngs.com
Dedicated Resources Shopper Scheduling Editing Services Services

Your mission as a mystery shopping company is to measure service quality, performance, and the customer's experience on behalf of your client ? accurately, timely and professionally. We assist you do just that. We are not a mystery shopping company ourselves; but we understand your business well enough to fully assist you in achieving your goals.

Over the past several years, our support services have helped dozens of Mystery Shopping Companies in:
  • Saving 60% of operating costs
  • Drastically improving quality of surveys submitted to the end client
  • Shortening the turn-around-time by 50%
  • Eliminating client kick-backs for shopper reports
  • Increasing stickiness with the client
  • Growing business volume from existing customers

Contact us

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Email
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www.isngs.com mss.biz@isngs.com +1 404 369 1484
 





Litmus

Litmus is a brand new, state-of-the-art online platform for Mystery Shopping Workflow Management that facilitates Shopper Scheduling & Communications, Shopper Reports Submission & QC, Reporting and Payments.

We know there already are, several online platforms in the mystery shopping and market research industry. Yet, we decided to build our own. You might wonder, why?

For over 10 years, iSN has been in the business of supporting mystery shopping and market research companies. Our entry into Mystery Shopping market was as a KPO; auditing & perfecting shoppers' reports? thousands of those? every day! While doing so, we had the opportunity (and in many cases, indescribable pain) of using several off-the-shelf shopping platforms licensed by our customers. We decided to combine all of our experiences and wit into building a robust, yet sophisticated PLATFORM THAT WILL MAKE BUSINESS EASIER ? for us and for our customers like you.

We understand that our Platform will stand out amongst dozens of other competitor products, only by aggressively integrating universally needed features, evolving faster than any of our competitors and adopting the way modern mystery shops are performed.

Litmus is a highly feature-rich and customizable product that can be aligned as per your requirements. Based on a very secure 128 bit encrypted backend, Litmus stores your data securely under various layers of authentication, user permissions and access control. This platform also provides statistics on every shopper, team and group on the efficiency and performance levels with the capability of generating on-demand reports.

PRICING

We have specially designed a Pay-per-Use price structure for Litmus. This means, you only pay for the number of shops you actually submit. This approach does not only reduce your operational costs but also ensures optimal performance of the system, since we get paid only if the system delivers on its promises.

Contact us for an attractive price offer.





1

Rating System

Individual shoppers Ratings for individual tasks provided by different clients

2

Help

Flash based training and help documentation & tutorials for each and every option, menu in system

3

Analysis for a predefined shopper profile

Easy analysis of predefined individual shopper profile, team profile, job code, company for sort out best performance

4

Secure cart features

Secure cart features for paying individual shoppers using PayPal credit cards  (Visa, MasterCard, Discover, American Express)

5

Track All Expenses Records

All Expenses report as per individual shopper, team, job, company, client

6

Monitors the timely job completion

Set Default time estimation for complete surveys, Processes declined and late jobs submissions

7

Notifications

Automatic email notifications

8

Form Modifications

Add Unlimited form fields

9

Reports

Graphical representation of reports

10

Export Reports

Export Reports into Excel or in PDF for printing purpose

11

Rating System

shoppers Rating for individual shopping place in task

12

Multilingual

Multilingual support for any language throughout the system

13

Job Notifications

Automatic Job Notification Emails for shoppers

14

Massage System

Post important massages to clients, shoppers or internal staff

15

Search

Searchable Shopper Database

16

Submissions Report

Live submissions report & notifications for team leaders

17

Print Surveys

Shopper can print submitted surveys

18

Completed surveys

list of approved tasks completed by shoppers

19

Multiple Formatted attachments

shopper can add word, excels, image, and video/audio in survey

20

Media Explorer

Explorer view for add attachment to survey, shopper can add multiple images / documents/ audio / videos

21

Google Map Integration

Shopper can see assigned shop on Google map using system

22

Payment Information

Tracking and Export Payment Information of individual shopper/ team / job / company / client

23

Advanced Rules for Surveys and Questions

Accurate information on surveys, step by step information for submit accurate survey

24

shopper scheduling

create schedule for different surveys

25

Google Map Integration

Client Can see map of assigned store/shop to shopper

26

Support

Live chat and call support on Google talk/Yahoo/MSN/Skype

27

Support

Internal live Chat Services for shoppers

28

Image Editor

Shopper can edit image colors, put labels, crop and resize images while adding them in survey

29

Desktop Client for windows operating system

Shoppers or clients can access system using desktop client installed on windows based operating systems

30

Play Attachments

Shopper/vendors can play audio/ video files attachments in surveys

31

Mobile Application for iOS and Android devices

Shoppers or clients can access system using  their mobile devices and get information on-the-go